Our medical administrative teams are key members of the healthcare team, particularly in specialised areas such as Foot and Ankle Surgery. They ensure the smooth operation of Mr Eyre’s practice, from managing patient records to coordinating communications. This page explores the diverse and indispensable contributions they bring to the Foot and Ankle Surgical Team.
The Personal Assistant (PA) role can be vast. Mr. Eyre’s PA handles a wide range of administrative tasks that keep his time table and practice running smoothly. This includes:
- Scheduling Appointments: Coordinating and managing the surgeon’s schedule, including patient appointments, surgeries, and follow-up visits, ensuring optimal use of time and resources.
- Patient Records Management: Maintaining accurate and up-to-date patient records, including medical histories, treatment plans, and correspondence, which is crucial for effective patient care.
- Insurance and Billing: Handling insurance claims, patient billing, and financial records, ensuring that all procedures and consultations are properly documented and billed.
Medical PA’s often serve as the first point of contact for patients, playing a critical role in patient interaction and support. You’ll often find a medical PA carrying out he below duties:
- Reception Duties: Welcoming patients, answering phone calls, and managing inquiries with professionalism and empathy, creating a positive first impression of the surgeon’s practice.
- Patient Communication: Providing patients with essential information about their appointments, procedures, and postoperative care, and addressing any concerns they may have.
- Preparation and Follow-up: Ensuring that patients receive all necessary instructions and paperwork before their visits and following up on postoperative care instructions to support recovery.
In general a Medical Personal Assistant role is the backbone of a Foot and Ankle Surgical Team and within Mr Eyre’s practise this in no different. Ensuring that administrative operations run smoothly and efficiently, their responsibilities in managing patient interactions, coordinating care, handling administrative tasks, and supporting compliance are vital for the success of the surgical practice. By enabling the surgeon and the medical team to focus on patient care, medical secretaries significantly contribute to the excellent levels of care provided by Mr. Eyre and the Good FootWork team.